How We Develop a B2B Content Marketing Strategy: Full Process

Kuba Czubajewski
February 10, 2025
15 minutes

Your LinkedIn feed is a graveyard of dead B2B content. Generic "thought leadership" posts, AI-generated fluff, and corporate buzzwords that make everyone's eyes glaze over.

You're spending valuable time and resources creating content that isn't driving results. Your posts get likes but no leads. Your blog gets traffic but no trials.

Here's the thing: Most B2B content fails because it's built for imaginary readers instead of real people with real problems. This guide shows you how to fix that - no fluff, no "best practices," just practical approaches that work.

Let's dive in.

Step 1: Brand Storytelling Workshops

Your brand story is your company's heartbeat. It's what makes prospects lean in during meetings and nod along as they read your content. 

For B2B founders, especially, a solid brand story transforms complex solutions into compelling narratives that resonate with decision-makers.

Why Stories Matter in B2B

While consumer brands can play with emotional storytelling, B2B stories need substance. They build trust through authenticity and demonstrate a deep understanding of industry challenges.

Your story shows prospects you've walked in their shoes and found a better path forward.

At StoryAngled, we use the Story Cycle System™ developed by Park Howell (with a few minor changes to adjust it for our needs).

This system adds structure to this storytelling approach. Instead of random anecdotes, it helps you craft a narrative that moves from problem to solution and keeps your audience engaged.

Core Elements of Your Brand Story:

Each time we host a workshop with a new client, we focus on three aspects of your story:

  1. Origin Story: Share what sparked your solution. Was it frustration with existing tools? A gap in the market? Your founding moment matters because it shows you truly understand the problem.

  2. Mission and Vision: These aren't just slogans. We’re using them as a compass for content decisions. Example: If your mission is "making data accessible to all businesses," every piece of content should somehow tie back to data democratization.

  3. Customer as Hero: Your customers aren't just using your product - they're achieving their goals with your help. Position them as the protagonists, with your solution as their trusted guide.

Practical Steps to Develop Your Story:

  • Write down your unique value proposition in one sentence (hint: focus on outcomes, not features)
  • List three emotional triggers that drive your customers' decisions
  • Create a consistent narrative across your website, social media, and sales materials

Brand Story Pro-Tip:

Remember, your brand story isn't static. Let it evolve with your company while keeping its core truth intact. The best B2B stories grow stronger with each customer success, each product iteration, and each industry shift.

Customer Intel Workshop

Let's be real - you can't create killer content if you're just guessing what your customers want. A Customer Intel Workshop helps you create content that makes prospects think, "Wait, are they reading my mind?"

Why Customer Intelligence Matters

Most B2B content fails because it talks AT customers instead of TO them. When you truly understand your customers, you can create content that feels like a conversation they want to participate in. 

You're not just pushing information - you're addressing real problems they face daily.

Key Components of Your Workshop:

  1. Pain Points & Goals
  • Map out what keeps your customers up at night
  • Identify their definition of success (not yours)
  • Note their actual language - the words they use matter
  1. Objections & Barriers
  • Budget concerns
  • Implementation fears
  • Internal resistance
  • Previous failed attempts
  1. Decision-Making Journey: Think beyond simple awareness-to-purchase. B2B buyers zigzag through content, comparing options, and building consensus. Your content needs to support this reality.
  1. Messaging Triggers: What phrases make your customers perk up? What industry jargon do they actually use (versus what vendors think they use)?

Running Your Workshop:

Here’s a step-by-step process to start gathering those insights using the data you probably already have:

  1. Data Gathering
  • Pull insights from your CRM
  • Review support tickets
  • Analyze sales call recordings
  • Send quick surveys to current customers
  1. Stakeholder Interviews
  • Talk to sales teams about common objections
  • Ask customer success about onboarding challenges
  • Get product team input on feature requests
  1. Organize & Apply
  • Group insights by theme
  • Create content briefs based on findings
  • Build a messaging matrix for different buyer personas

Pro tip: Customer intelligence isn't a one-and-done exercise. Make it a habit to update your insights regularly as your market evolves.

Okay, but did it work?

Our client, a B2B software company, discovered through their workshop that customers weren't primarily concerned about price (as the sales team assumed) but about implementation time. 

They shifted their content strategy to focus on quick deployment stories and implementation guides, resulting in a 40% increase in qualified leads.

Habitual Victory Development

Creating content that sticks isn't about one viral post - it's about building a reliable rhythm that keeps your audience coming back for more. 

Let's break down how to make your B2B content as addictive as that first cup of morning coffee.

What Habitual Victory Means in B2B

Think of it like building a gym habit: small, consistent wins that add up to major transformations. In B2B content, this means creating predictable value that your audience can count on. There are no flashy promises, just reliable expertise delivered consistently.

Making Content a Habit:

Here’s a checklist of things you need to add “habitual victories” to your B2B content:

Consistent Value Delivery

Instead of random acts of content, create a steady stream of practical resources your audience can bank on:

  • Weekly Industry Analysis - Brief, focused takes on industry shifts that matter to your audience
  • Monthly Market Reports - Data-backed insights your readers can use for planning
  • Quarterly Benchmarks - Help your audience measure their performance against industry standards
  • Practical Templates - Tools they can implement immediately (not theoretical frameworks that gather dust)

Micro-Commitments That Convert

Build trust gradually with small, valuable exchanges:

  • Resource Downloads - Create genuinely useful templates that solve immediate problems
  • Expert Chats - Short, focused conversations about specific challenges
  • Free Tools - Simple but effective solutions they can try right away
  • Targeted Newsletters - Focused on one specific aspect of their business challenges

Storytelling That Resonates

Turn one piece of content into a multi-channel narrative:

  • LinkedIn Quick Hits - Share bite-sized client success stories
  • Blog Deep Dives - Expand on popular social posts with detailed analysis
  • Video Breakdowns - Transform written content into visual explanations
  • Email Series - Break complex topics into digestible daily or weekly insights

Building Content Rituals

Create content your audience anticipates and plans for:

  • Monday Market Updates - Start their week with actionable insights
  • Thursday Tech Deep Dives - Mid-week technical content when they're problem-solving
  • First Friday Forecasts - Help them plan for the month ahead
  • Monthly Expert Roundtables - Regular opportunities to learn from industry leaders

Practical Implementation Steps:

  1. Pick ONE core problem your audience faces constantly
  2. Create a content series that tackles this problem from different angles
  3. Maintain a consistent publishing schedule
  4. Track which formats drive the most engagement
  5. Double down on what works, adjust what doesn't

Pro Tip: Don't try to build multiple habits at once. Start with one consistent content type, nail it, then expand. Habitual Victory isn't about tricking people into consuming your content - it's about being so consistently helpful that checking your content becomes part of their professional routine.

Step 2: Audience Research

Demographics: Knowing Who's Really Reading Your Content

Numbers don't lie - but they don't tell the whole story either. For B2B founders, demographic data is your foundation for content that hits the mark. Let's break down how to gather and use this intel without getting lost in spreadsheet hell.

Why Demographics Actually Matter

In B2B, demographics help you:

  • Speak the language of specific industries
  • Address the real problems of different job roles
  • Scale your content for different company sizes

Finding the Good Data

At StoryAngled, we use 2 main sources of demographic data:

1. Statista

  • Industry-specific reports
  • Company behavior patterns
  • Market size data
  • Growth trends

2. AI Tools for Quick Insights

  • ChatGPT for summarizing industry trends
  • Perplexity for finding fresh data points
  • Both great for initial research, but verify with primary sources

Key Factors That Actually Move the Needle

Industry & Company Size

  • SMBs want quick wins and cost-effective solutions
  • Mid-market needs scalability stories
  • Enterprise requires security and compliance content

Job Roles & Authority Levels

  • C-suite wants strategic insights
  • Department heads need ROI proof
  • End users want practical how-tos

Geographic Nuances

  • Regulatory differences
  • Cultural business practices
  • Regional market demands

The DCI Framework: Turning Data Into Content Gold

Raw data doesn't tell stories - but the DCI (Data-Context-Insights) framework helps you translate numbers into narratives that resonate. Here's how to turn audience information into content that hits home.

Beyond Basic Demographics

Think of DCI as your content strategy decoder ring. Instead of letting valuable audience data collect dust, this framework helps you understand what that information actually means for your content.

Here's how it works:

  • Data: What you know (the raw numbers and facts)
  • Context: What it means (the real-world situation)
  • Insights: What to do about it (your content strategy)

DCI in Action

Let's break down a few key examples:

When your data shows your audience consists mainly of mid-career professionals (35-45), that's just a number. The context tells you these readers are juggling leadership responsibilities with hands-on work. Your insight? Create content that helps them look strategic to their bosses while giving them tactical tools for their teams.

Or take company size data. Seeing that 60% of your readers work at companies with 50-200 employees isn't just a statistic. 

The context is that these companies are big enough to have real budgets but small enough to move fast. 

Your insight? Create content that balances ambitious strategies with practical, resource-conscious implementation steps.

Making DCI Work For You

Start with one piece of audience data. Ask yourself:

  • What's the real-world situation behind this number?
  • How does this affect how they consume content?
  • What specific content format or topic would serve them best?

Pro Tip: Create your own DCI table and update it quarterly. Let it guide your content calendar rather than guessing what might work.

Psychographic Audience Research

Demographics tell you where your readers sit. Psychographics tell you how they think. This is where your content stops being just information and starts becoming influential.

Beyond Job Titles: Understanding Mental Models

Your readers aren't just "Director of IT" or "CFO." They're:

  • Problem solvers facing daily fires
  • Career builders looking for wins
  • Risk managers protecting their choices
  • Team leaders balancing multiple priorities

Your content should speak not to their official professional title, but who they perceive themselves to be within the company.

For example:

A CTO might officially oversee technology strategy, but in reality, they're:

  • A translator between tech teams and the board
  • A guardian of system stability
  • A future-proofer trying to avoid tech debt
  • Sometimes just someone trying to keep talented developers from quitting

Or take a Marketing Director who's technically responsible for brand and campaigns, but actually spends their days:

  • Defending budget decisions to skeptical CFOs
  • Racing to show ROI before quarterly reviews
  • Managing up to a CEO who just read about a new marketing trend
  • Trying to keep their team from burning out

This matters because:

  1. Your content hits harder when it speaks to their actual daily reality
  2. You build trust by showing you understand their real challenges
  3. You separate yourself from competitors who only speak to surface-level job functions

Pro Tip: Next time you're writing content, ask yourself: "Am I talking to a job title, or to a human dealing with real pressures and goals?"

Key Psychographic Factors in B2B

  • Professional Values
    • Career advancement priorities
    • Industry reputation concerns
    • Innovation vs. stability preferences
    • Risk tolerance levels
  • Work Style Preferences
    • Data-driven vs. intuitive decision making
    • Collaborative vs. autonomous working
    • Short-term fixes vs. long-term solutions
    • Change appetite vs. status quo comfort
  • Information Consumption
    • Morning readers vs. evening researchers
    • Quick-scan skimmers vs. deep divers
    • Visual learners vs. text preferrers
    • Mobile vs. desktop consumers

Pain Point Psychology

  • Professional Fears
    • Making wrong purchasing decisions
    • Falling behind industry trends
    • Looking uninformed in meetings
    • Missing crucial compliance requirements
  • Career Motivations
    • Achieving recognition
    • Securing promotions
    • Building team success
    • Solving persistent problems

Practical Application

  1. Content Format Matching
    • Long-form guides for detail-oriented researchers
    • Quick bulletins for time-pressed executives
    • Visual content for data interpreters
    • Step-by-step guides for methodical implementers
  2. Tone Alignment
    • Data-heavy for analytical minds
    • Story-based for relationship builders
    • Direct and brief for action-takers
    • Comprehensive for thorough planners

The psychographics are all about meeting your readers where their minds are.

Mental Models in Action: Content That Connects

Let's turn these insights into practical content approaches that resonate with your readers' actual lives.

The Daily Reality Lens

Instead of writing about:

  • "10 Best Practices for IT Infrastructure"
  • Write about: "How to Keep Systems Running When Your Team is Stretched Thin"

Instead of:

  • "Maximizing Marketing Budget Efficiency"
  • Write about: "Defending Your Marketing Budget: Data Points That Make CFOs Listen"

Real-World Content Examples

1. For the Problem Solver

❌ Original title: "Cloud Migration Strategies"

✅ Better title: "Cloud Migration Without Disrupting Your Already-Stressed Team"

2. For the Career Builder

❌ Original title: "Quarterly Planning Guide"

✅ Better title: "Turn Your Next Quarter into Your Next Promotion: Planning That Gets Noticed"

3. For the Risk Manager

❌ Original title: "Cybersecurity Best Practices"

✅ Better title: "Sleep Better: Security Decisions That Won't Come Back to Haunt You"

Content Format Alignment

  • Quick Reference Guides: For when they need answers in the middle of a crisis

  • Decision-Making Frameworks: For when they're stuck between multiple viable options

  • Validation Tools: For when they need to back up their gut instincts with data

Pro Tip: Before publishing anything, ask yourself: "Would this help my reader look good in their next meeting?" If not, revise.

Content Preferences Analysis

Understanding what your readers actually consume versus what they say they want is crucial. Here's how to figure it out.

Engagement Pattern Analysis

People leave digital breadcrumbs everywhere they go. Watch how content moves through LinkedIn - specifically which pieces get reshared with thoughtful comments rather than just mindless likes. 

Pay special attention to what gets saved for future use. Your most downloaded resources, frequently bookmarked posts, and repeatedly referenced articles paint a picture of what your audience finds truly valuable.

When your content makes it into internal handbooks or wikis, you've struck gold - that's the ultimate sign it's solving a real need.

Format Success Patterns

The gap between perceived and actual value shows up clearly in performance metrics. Your audience might claim they want comprehensive guides, but your data tells the real story. 

Watch how different formats perform - short versus long-form content, video engagement, PDF downloads, and newsletter clicks all reveal what your readers actually find useful in their daily work.

Time investment patterns are particularly telling. Average time on page, scroll depth on longer articles, video dropout points, and multi-page completion rates reveal how much time your audience really has to consume content. 

These metrics often tell a different story than what you hear in feedback forms or surveys.

Content Consumption Habits

Your readers' natural rhythms and preferences emerge through their access patterns. By analyzing when and how they consume your content, you can better match their actual workflow rather than their idealized version of it. 

Understanding their device preferences, typical entry points, and navigation paths helps you format content for real-world use.

Pro Tip: Numbers don't lie, but they do need context. Combine your analytics with real user feedback to get the full picture of how your content actually serves your audience.

Content Strategy Adjustment: Making It Real

Now that we understand our readers' mental models, let's turn that knowledge into a practical content approach that fits their actual lives.

Less Perfect, More Practical

Traditional content marketing tells you to create polished, comprehensive pieces. But your readers often need quick, practical solutions they can use right now. A CFO facing a board meeting in 30 minutes doesn't want your ultimate guide - they want three solid talking points that will get them through the next hour.

Consider the CTO who's dealing with a system outage. They don't need your perfectly crafted case study right then. They need clear, actionable steps to get things running again. Once the crisis passes, then they might be ready for your deeper analysis of preventing future problems.

Meeting Readers Where They Are

Your content calendar should reflect your readers' reality. If you know most security decisions happen during budget planning season, that's when your security-focused content needs to be ready - not when it fits your editorial calendar. If your readers face board meetings every quarter, time your strategic content to arrive two weeks before those meetings.

A marketing director struggling with attribution might not need another blog post about the importance of tracking - they need a simple spreadsheet template they can use today. 

A sales manager trying to fix their pipeline doesn't want theory - they want scripts their team can use in tomorrow's calls.

From Theory to Practice

Instead of writing another "comprehensive guide to digital transformation," create content that helps your reader survive their next steering committee meeting. 

Rather than producing another "ultimate guide to team management," give them three questions that will make their next one-on-one more productive.

Your readers aren't sitting around waiting to consume content. They're busy people trying to solve problems. Your job is to help them do that faster and better.

Pro Tip: Next time you're planning content, ask yourself: "What immediate problem does this help my reader solve?" If you can't answer that clearly, rethink your approach.

Content-Audience Fit: Beyond Basic Demographics

Traditional marketing wisdom loves neat boxes. "C-suite reads this, managers read that." But real people are messier - and more interesting.

The Reality of Reading Habits

That CTO you're trying to reach is not spending their evenings poring over whitepapers. 

They're probably scanning LinkedIn while waiting for their kid's soccer practice to end, looking for quick insights they can use tomorrow. 

And while conventional wisdom says executives want high-level strategy, many are secretly devouring tactical content to stay connected to their industry's nuts and bolts.

Mid-level managers aren't just reading case studies. They're hunting for specific answers to today's problems, often bypassing your carefully crafted blog posts to find that one crucial detail in your technical documentation. 

Why? Because they're preparing for meetings where they need to sound knowledgeable about the details, not just the strategy.

Finding True Preferences

Your analytics tell part of the story, but watch for surprises.

That technical documentation you wrote for developers might be getting heavy traffic from sales teams who need to answer customer questions. 

The "executive summary" you created? Your technical teams might be using it to explain concepts to their bosses.

Run a content experiment: Release the same information in three formats - a quick bullet-point list, a detailed guide, and a video walkthrough. Then watch who actually uses what. You might find your assumptions about audience preferences were wrong.

Platform Realities

Yes, your audience is on LinkedIn. But they're not always in "professional development mode" when they're there. Sometimes they're just killing time between meetings, which means your heavy thought leadership piece might get passed over for something more digestible.

Email newsletters work when they solve immediate problems. Industry forums reveal what people really struggle with. YouTube isn't just for tutorials - it's where many professionals go to understand concepts they're embarrassed to ask about in person.

Pro Tip: Stop creating content for job titles. Create it for situations. "What to do when your cloud costs explode" will often outperform "Cloud Cost Management Strategies for CTOs."

Step 3: High-Level SEO Research

SEO isn't about tricking Google anymore - it's about matching your expertise to your readers' actual problems. Let's break down what really works in B2B SEO, minus the usual fluff.

Pain Points Beat Search Volume

Your potential clients aren't typing "best B2B software" into Google. They're searching "why is my customer acquisition cost increasing" or "how to fix declining renewal rates." These searches might show lower volume in your keyword tools, but they're gold because they signal real problems that need solving.

A SaaS company I worked with stopped chasing high-volume terms like "marketing automation platform" and started targeting phrases like "marketing automation ROI tracking problems." 

Their traffic dropped initially, but their lead quality shot up because they were attracting people with specific problems their product solved.

Balancing Act: SEO and Expertise

Not every piece needs to be SEO-optimized. 

Sometimes, you need to write that industry analysis that might not rank well but positions you as a thought leader. 

The trick is mixing both: Use SEO-driven content to capture specific problems, then link to your thought leadership pieces for deeper insights.

Keyword Research That Actually Matters

Forget vanity metrics. Check your Google Search Console to see what queries already bring people to your site - that's your foundation.

Then, use tools like Ahrefs or Semrush to find gaps in your competitors' rankings for problems you solve better than they do.

The real gems often hide in "People Also Ask" boxes. These questions reveal the actual thought process of your potential clients. One B2B software company found their best-converting content came from answering questions they spotted in PAA boxes, not from traditional keyword research.

Yes, this is a People Also Ask box about the "People Also Ask" box

Content Structure for Rankings

Structure your content around problems and solutions, not keywords. Start with the pain point, acknowledge its complexity, and then guide readers to solutions. 

Use clear headings that match natural language questions - "Why Do Marketing Attribution Models Fail?" works better than "Marketing Attribution Best Practices."

Pro Tip: Before you write anything, search for your target keyword and study the "People Also Ask" section. That's your outline for comprehensive coverage.

Visual Suggestion:

A simple SEO funnel diagram showing how different types of content align with search intent (awareness → consideration → decision).

Final Thought

Stop trying to be everywhere. Be useful somewhere. Pick one channel, one content type, and one audience problem. Nail that first. Then, expand based on what actually works, not what you think should work.

And if you’d like our help building your B2B content strategy, book a free 30-min with me, using my calendar below:

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